Frequently Asked Questions
Why should I become a member of burakteker.com?
There is a subscription-free shopping option on our site. However, when you become a member, you can update your account information, save your favorite products and share them with your loved ones. You can create a registered shopping cart and then make purchases. You can also be informed about the advantages and services we will offer you.
Will my information be shared with other companies after I register on your system?
In accordance with the "Personal Data Protection Law", it is absolutely out of question to share your personal information that you have provided to us with third institutions or individuals.
I forgot my password, what should I do?
Enter your e-mail address that you have created a subscription to in our e-shop and click on the "I forgot my password" button. Our system will send a link to your e-mail to change your password. If you click on the link and enter the security code, your new password will be sent to your e-mail. We recommend that you change this password by entering the "My Account" section at the first login to our system.
Can I change my membership information?
You can change your information at any time. Simply log in to our e-shop and click on 'my account'. On the page that opens, you can make the changes you want and save them.
Can an order be placed for a product that is out of stock?
Products that are out of stock in our e-shop cannot be ordered. By clicking on the "Notify me when it arrives" button, you can be informed by e-mail when our product is on sale and you can place your order. Some of the out of stock products take 3 to 4 days to produce.
How can I get information about new products and Campaigns?
When signing up for burakteker.com, simply select the "I want to be informed about the campaigns" option opposite the mailing list option. In addition, with the e-bulletin registration option on our site, you will be informed about new products and campaigns. You can also follow us on social networks (Facebook, Instagram, Youtube).
Why is your system not accepting my credit card?
We are not authorized to make transactions on your credit card. If the system does not accept credit cards, your card may be closed for online shopping. If you have a problem with your card, you should contact the bank you are working with.
When will the amount of the product I purchased be deducted from my account?
When you order with your credit card, the total amount of the product is automatically deducted from your account. Your order will be delivered to you by sending it to the courier company we have contracted with within 24 hours from the moment the payment is made to us. In the payments you have made by wire transfer, your product will be delivered to the cargo within 24 hours in the same way, upon confirmation of the payment received by us. However, it may take time for the orders you have made to pay by money order to reach you compared to the orders paid by credit card.
Can I receive my order with the option to pay at the door?
We do not have an option to pay at the door. You can make your payment via our website by credit card or money order.
How do I know that my order has been received by you?
When you place an order on our site, you will first receive an e-mail stating that your payment has been received. According to the status of the order, updated information e-mails will be sent to you.
Is the shipping fee included in my order?
For your purchases of 100 TL or more, the shipping fee is covered by us. Other than this, the shipping fee of your orders is sent by the contracted cargo company with the most suitable price option.
How can I track my order?
In order for you to track your order, we will send you a "cargo tracking number" via your e-mail. You can track the products you have purchased with this number, which will be sent to you, from the My Orders section or from the web page of the cargo company with which we have a contract.
Is it possible for the product I purchased to arrive at a different address?
Yes. When you confirm your shopping cart, you can enter your desired delivery and billing address in the "Invoice and Delivery" section. You can also save the details you want in the "Address Book" section of the My Account section.
What should I do if my order is delayed?
For your requests, requests and questions, you can request support from our sales team by calling 466 07 00 between 09:00 and 18:00 on weekdays.
Can I change the product I purchased from your site?
Exchanges are provided for faulty or defective shipments of products purchased from our site.
What should I do if a wrong product is sent to me?
During the delivery of the product, you must check the product before you buy the product and sign the receipt. If he has signed the delivery paper indicating that he has received the product, he is deemed to have accepted that the product is correct and flawless. If the product in question is thought to be wrong or damaged, the customer should not receive the product and send it back by courier, the courier should keep a record of not receiving the product and the situation, and you should contact us by calling 466 07 00 or sending an e-mail to info@burakteker.com . You must deliver.
What should I do for the products that I will purchase institutionally or in bulk?
Services are provided to meet the bulk orders of companies. You can reach our stores on our website www.burakteker.com via e-mail or phone to carry out discussions on this subject and get information.
How long will it take to get my money back in case of a return?
From the moment the request for the return of the product is made, the product amount is returned to our customer within 10 working days. Shipping cost is not refundable. If you used a credit card while shopping on our site, the product amount will be returned to the bank within 10 days. The next process proceeds independently of us, with your bank's procedures.